Japanese Speaking Front Desk Agent- Part Time, Aulani

Company Name:
Responsible for greeting guests, checking them in and out of hotel rooms; Assist guests and enhance their stay through providing information regarding Resort services & activities and surrounding areas as needed.
Assist guests during check-in and check-out, phone interaction, and face-to-face interaction Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast Strong computer skills and knowledge is required Must feel comfortable handling large amounts of money and possesses a high-level of integrity Ability to reflect a professional image while maintaining guest privacy Must stay calm in highly stressful situations and be knowledgeable of emergency procedures Stationed at Front Desk to check-in guests and process all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Also includes additional roles as: Runner- Runs deliveries to guest rooms as needed Room Assigner- Assign rooms to guests and make adjustments as needed to ensure guests requests are met for room preferences (will be hired as a separate role) Arrival Staff- Greet guests under Porte couch ere and complete lobby check-in 3rd shift positions- process point of sale transactions, Breaker and Room Assigner- provides coverage for GY cashier, PBX/phones
Previous cash handling experience
Previous computer experience
Ability to perform in a fast-paced and sometimes stressful working environment
Ability to multi task
Ability to confidently utilize service recovery methods
Enthusiastic about interacting and helping guests
Receptive to special requests
Willing to follow instructions and take direction
You must be at least 18 years of age to be considered for this role
Availability Requirements:
Training Availability: 2-3 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
This role is Part Time and requires full availability for three (3) days per week, including nights and holidays.
Additional Qualifications
Knowledge of Japanese language is highly preferred
Knowledge of Hawaiian language preferred
Previous work experience in a Hotel/Front Desk environment
Previous experience in a high volume, fast paced office type environment
Previous experience in a hospitality or tourism related role on the Hawaiian Islands preferred
Previous Leadership experience
Full availability for any shift seven (7)) days per week, including nights and holidays is preferred.

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