Japanese Speaking Recreation Host/Hostess- Full Time, Aulani

Company Name:
Recreation Host/Hostess cast members will maintain poolside cabanas for all Guests while providing exemplary Guest Service at various pool locations. They will also staff the Dive Shop, slide dispatch and pool gates.
Ability to speak Japanese Required Ensure the safety of Guests, may be a first responder to emergency situations Welcoming Guests and providing a sense of arrival Maintain overall upkeep of all cabanas, lagoon, and pool deck areas Assist with clearing pool deck of used towels, lifejackets, and trash Politely ensure adherence to rules and safety guidelines in the Recreation locations Greet Guests with positive, friendly and helpful attitude Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas Frequent walking/standing/pushing/pulling Frequent bending/twisting and kneeling Frequent use of hands Strong observational skills to proactively identify Guest needs and ensure safety guidelines are being followed Works indoors and outdoors in all kinds of weather including extreme temperatures and high humidity
Strong verbal communication skills able to positively engage with guests, team members and management
Enthusiastic about interacting with, assisting, and receptive to all guests
Proactive in anticipating guest needs
Must be able to complete repetitive tasks while maintaining quality
Responsible and mature
Energetic and comfortable givin and taking feedback
Prolonged standing for two to three hours at a time and heavy lifting may be required
You must be at least 18 years of age to be considered for this role
Training Availability: 2-3 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
This role is Full-Time and requires full availability for any shift, SEVEN (7) days per week, including nights and holidays

Additional Qualifications
Previous experience in a Hotel/Resort environment
Previous cabana or pool service experience
Knowledgeable about Resort and surrounding areas
Previous experience in hospitality or tourism related role on the Hawaiian Islands preferred

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