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Spa Massage Therapist- Part Time, Aulani- A Disney Resort & Spa

Company Name:
Disney
Responsible for providing exceptional guest service while providing massages/other related services to guests for therapeutic and remedial reasons, administering body conditioning treatments by applying various approved substances to the guests body.
Responsibilities
Provide consistent professional massage treatments in accordance with Spa protocols and accepted certification practices Ability to properly apply alcohol, lubricants and other substances to the guests body Ability to massage body by properly kneading, rubbing and stroking the flesh to stimulate circulation, relax tight muscles and provide other beneficial effects Properly care for equipment and us proper amounts of products to be cost effective Possess complete knowledge of all services and products while educating and training guests. Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures Perform prep work and properly clean and restock room as required Actively promote spa, treatments, services, sessions and retail as well as programs and promotions Handle guests questions and concerns professionally and courteously Provide accurate and immediate responses to all requests by guests ensuring complete guest satisfaction Regularly attend/participate in and support ongoing training to continue to be knowledgeable about current spa trends Must be able to perform all massage treatments offered by Resort spa
Requirements
Licensed Massage Therapist with State of Hawaii
Must have enthusiasm and possess excellent guest service skills
Excellent communication and listening skills
Previous experience in a Spa or Hotel environment
Previous experience with ability to handle difficult/sensitive situations with minimal/no supervision
Ability to confidently utilize service recovery methods
Proactive in anticipating guest needs
Knowledgeable about Resort and surrounding area
Must be at least 18 years of age to be considered for this role
Additional Qualifications
Previous Massage Therapist experience preferred
Basic computer knowledge
Knowledge of Hawaiian/Japanese language preferred
Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

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