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Food & Beverage Host/Hostess- Part Time, Aulani, A Disney Resort & Spa

Company Name:
Disney
Foods Host/Hostess is responsible for greeting and interacting with guests in a positive and friendly manner that involves greeting, seating assigning and completing to-go orders for guests. Host/Hostesses must have the ability to handle multiple tasks while assisting Guests with directions, entertainment and show event schedules and other information as needed to provide excellent Guest and Cast service.
Responsibilities
Responsible for welcoming and interacting with all Guests Responsible for greeting Guests and taking their order, entering into POS system and verifying order by repeating back to Guest Suggests additional items as appropriate Receives and processes payment Requires constant interaction with guests including answering questions, providing directions, event information and other services to help create a magical experience May assemble orders and present to guests according to recipe guidelines Knowledge and understanding of safety and sanitation guidelines including temperature requirements Has good judgment of food quality and production, understands the impact of spoilage Responsible for maintaining work area-restocking and cleaning Ensures that food presentation is fresh and up to quality standards Replenishes food and other serving items as necessary Portions back-up items May ensure freezers are maintained at the appropriate temperature May require equipment operation, including working near equipment that generates heat
Requirements
Must be at least 18 years old to be considered for this role
Able to effectively work independently or as part of a team
Should have cash handling capabilities and be able to count back proper change
Excellent Hospitality skills
Ability to multi task and work in a very fast paced environment
Speed, accuracy and efficiency are required and ability to work well under pressure
Demonstrated ability to own and resolve guest situations
Receptive to special requests
Enthusiastic about interacting and helping guests
Able to make independent decisions for our guests
Self-directed (can complete tasks with minimal supervision)
Willing to follow instructions & take direction
Flexible/adaptable
Supportive of other cast working on your team
Can complete repetitious tasks while maintaining quality
Strong verbal communication skills
Willing to work outdoors even in inclement weather
Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
Perform all job related functions in a cordial friendly manner, committed to exceeding Guests' expectations
Additional Qualifications
Previous restaurant experience; understanding of full service environment, managing reservation waitlist
Previous fine dining/table service experience preferred
Previous Leadership experience of office management skills
Knowledge of Hawaiian/Japanese language preferred
Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

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