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Banquet Guest Service Manager

Company Name:
Disney
The Disney culture is enchanting and unique, and we have found a kindred spirit in the living heritage and graceful rhythm of O ahu. Built upon 21 acres of oceanfront, Aulani, a Disney Resort & Spa, welcomes Guests in true local fashion, calling on your natural passion and Aloha spirit to help us cultivate an experience that is upbeat, colorful and rooted in tradition. Here, you will have the opportunity to form close connections with Cast Members and watch neighbors become friends. While our Guests take home happiness, the legends of O ahu will become as much a part of them as they are of you.


Responsibilities
Banquet Manager provides leadership, support, motivation and development to direct reports and cast creating a positive environment that encourages ownership and accountability that meet or exceed business results while providing a quality Guest experience. This role is responsible for executing, monitoring and ensuring exceptional food quality, presentation, and event management, while continually working to ensure exceptional "World-Class" Guest Service. Demonstrate a passionate, professional commitment to the role. Facilitate all administrative support functions. Ensure the facility and resource items are maintained and readily available for the team. Lead the cast members during all phases of the events. This role will partner with the Sales, Convention Services/Wedding teams and resort operations value chain partners to ensure continuity within the organization while ensuring the team facilitates events in a safe manner ensuring no one gets hurt. Banquet Manager must have the ability to multi-task and work well under pressure, be prepared to work a flexible schedule including holidays. The role will provide leadership to ensure consistent, high quality Guest service standards are maintained within the operation through coaching and accountability measures while promoting an environment that welcomes and embraces change. They will develop and nurture partnerships with all clients, vendors, local restaurateurs and resort partners to provide a seamless Guest Experience. This role will ensure operational compliance to WDP&R Standards and Loss Prevention Standards with adherence to State of Hawaii DBPR and WDP&R Food Safety Standards. Accountability for meeting or exceeding financial objectives.
Requirements
Proven five years of Banquet/Catering experience for a minimum of 500 Guests
Proven two years of Banquet/Catering event management experience
Previous revenue responsibility of $3M annually
Demonstrated wine and spirit knowledge
Demonstrated business acumen
Demonstrated strategic thinking and analytical skills
Demonstrated passion for Guest service and Cast development
Demonstrated ability to improve operational processes and efficiencies
Demonstrated strong partnering, organizational, and decision making skills
Demonstrated ability to deal effectively with conflict
Demonstrated focus on continuous improvement
Proven computer skills
Demonstrated ability to develop, teach and work with a diverse team
Ability to work in a rapidly changing environment
Additional Qualifications
Sommelier certified
Proven 2 years of leadership in a AAA four or five diamond rated hotel/resort or restaurant
Multi-lingual
Current or previous experience in Hawaii

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