Sales & Services Director (Aulani)

Company Name:
The Walt Disney Company is a world-class entertainment and technological leader. Walt?s passion was to continuously envision new ways to move audiences around the world?a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences ? and we?re constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you?ve been looking for.

?It takes people to make the dream a reality.? Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.
This position is responsible for leading the Sales and Services team, developing and executing the sales strategy for groups and international leisure channels for the Aulani Resort. This would include overseeing the sales efforts for the following resorts market segments: Group, Leisure Transient, Corporate, Wholesalers, OTAs, etc.in addition to lead generation and conversion. The Sales and Services Director manages all day-to-day activities related to the Sales and Services functions with a focus on building long-term customer relationships that enable achievements of hotels Sales and Services objectives and providing day-to-day leadership for a team of 17 cast and 6 direct reports. In addition, the Sales and Services Director is responsible for working closely with key areas and partners such as Revenue Management, Pricing, TIS, Legal, HCVB, in providing information and guidance on market changes in overall market information.
Develops, implements and sustains aggressive sales solicitation program focused on increasing business in areas of Resort Sales, DCE and Weddings Assist with the development and implementation of promotions, both internal and external for all markets and channels Monitors all day-to-day activities of sales direct reports Participates in sales calls with members of sales team to acquire new business and or close of business Executes and supports the operational aspects of booking business booked (e.g., generating proposal, writing contract, customer correspondence) Partner with internal sales channel leaders domestic and international to promote and confirms sales to the Aulani Resort Analyzes market information by using sales systems and implements strategy to achieve financial goals Review sales and catering client satisfaction results to identify areas of improvement Displays leadership and client hospitality, exemplifies customer service and creates a positive example for client relations Interacts with clients to obtain feedback on product quality and service levels Meets with clients to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage) services level, execution against contract and overall satisfaction Empowers employees to provide excellent customer service Observes service behaviors of Cast and provides feedback to individuals and/or managers Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building relationships and loyalty to Disney Meetings Gains understanding of the property?s primary target customer and service expectations; serves the customer by understanding their business issues and concerns, to offer better business solution Develops and manages relationships with key stakeholders both internal and external Works collaboratively with off property sales channels to ensure the property needs are being achieved and sales efforts are complementary, not duplicative Attends customer events, tradeshows, and sales missions to maintain, build or develop key relationships Interviews and hires management and hourly Cast with the appropriate skills to meet the business needs of the operation Develops, implements and maintains a department orientation program for cast members to receive the appropriate new hire training to successfully perform their job Utilizes all available on-the-job training tools for cast members
Minimum of 7 years executive level Group & Convention sales experience or equivalent

Demonstrated strong leadership skills with the ability to define clear vision and motivate others to achieve goals

Demonstrated ability to inspire, drive enthusiasm and teamwork with a commitment to excellence

Demonstrated ability to manage and integrate Guest, Cast and business goals to produce great results

Proven record of savvy business judgment along with the mental agility and flexibility required in a dynamic company

Demonstrated business acumen with exceptional strategic thinking and financial skills

Proven senior sales leadership responsibility within a high-profile, well respected brand

Proven ability to build strategic alliances/relationships

Strong interpersonal and communication skills

Disciplined organizational skills in all aspects of job performance with strong attention to detail

An experienced motivator skilled in broadly influencing internal and external stakeholders and effectively forging partnerships
Additional Qualifications
Demonstrated ability to think conceptually and creatively

Possess unquestioned ethics and integrity

Demonstrated problem solving skills with a continuous improvement mindset

Ability to be flexible with work schedule, including business travel and working weekends

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