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Lead Technical Consultant Job

Company Name:
Sprint
Position Summary
Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company''s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. Acts as a Lead to Technical Consultants regarding processes and guidelines. May be assigned to train new hires. May be called upon to lead and support new programs and initiatives that are rolled out that enhance store and company productivity and profitability.
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Absent a reasonable accommodation or military obligation, employees must be available to work a retail schedule that includes evenings, weekends, and holidays.
Basic Qualifications
High School diploma or equivalent
One year experience with product service support or troubleshooting electronics
One year experience interacting with customers in a retail or technical consultant environment
One year small team supervisor or leadership experience
As a sales employee, you are Sprint. You are the face of the company, on the front lines serving millions of customers. Sprint business and retail sales employees are wireless and mobility experts who match our product and service solutions to our customers'' needs.As a Sprint Retail Sales Employee you will
Gain experience while working with advanced technologies in media entertainment, voice and data.
Start a career that leads to a diversity of opportunities available with Sprint
Receive a competitive compensation (hourly base pay plus commissions) and benefits package
Get your hands on the latest handset devices through our Employee Phone Programs and Discounts
Our Retail positions offer you a great opportunity for career success and professional development. Each opportunity is a building block for a successful future with Sprint.
Sprint is a background screening, drug screening, and E-Verify participating employer.
EOE Minorities/Females/Protected Veterans/Disabled.
Req#: 152202BR
Position Title: Lead Technical Consultant
Job Category: Retail
Work City: Kapolei
Work State: HI
Country: US
Date: Fri, 04 04 2014 00:00:00 GMT
Postal Code: 96707
Locale: en_US

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