Sales & Service Manager
It takes people to make the dream a reality.
Walt was on to something when he said that, and it continues to ring true today.
No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences.
As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations.
Join our team and watch your dreams come true.
In this Sales & Service Manager role, you will be responsible for sales to include qualifying opportunities through proactive selling, leads, personal site visits, and key clients.
The role is also responsible for planning and servicing different clients/files per year which include the coordination and execution of custom and intimate events:
birthday parties, retirement parties, holiday retreats and local social functions.
In addition, you will be responsible for growing the production of Food & Beverage revenue and actualized room nights.
This position reports to the Assistant Sales DirectorThis is a Full-Time role and will be working onsite in an office located at our breathtaking Aulani resort on Oahu, Hawaii What You Will Do Conversion of sales opportunities and leads by assessing the client's needs through the discovery process Work on proposals, contracts and addendum preparations; Work with support staff in delegation of day to day tasks Act as a client advocate while balancing the company's perspective and business objectives; models honesty, integrity, and professionalism, with a strong commitment to Disney excellence Detailed planning, servicing and execution of Events Present ideas, expectations and information in a concise well organized manner and effectively run meetings with clients Responsible for the increased production of F&B revenue and actualized room nights Responsible for the financial analysis to include comp set in the marketplace and profitability Accurately prepare individual F&B forecast in DSCS following monthly timelines Prepare accurate detailed BEO's and resumes Responsible for site inspections and planning sessions Direct liaison between the client/guest, vendors and resort operating departments Responsible for overall guest satisfaction of the event to include checking that what is reflected on the BEO is consistent with service delivery, introduction and turnover to the banquet team Responsible for keeping up to date on market trends, pricing and product offerings, viewing websites and using this information to ensure Aulani is positioned right in the market.
Encourages mentoring and coaching of O&T cast, which includes Coordinators and support staff Other duties as assigned Here's What You'll Need to be Successful in this Role:
Minimum 3 years of proven strong work experience in hotel sales and/or guest service experience Demonstrated strong computer proficiency in MS Office and other work related systems Ability to work in a fast paced environment, manage high volumes of work, multi-tasking and prioritization skills Must be able to work flexible schedules and attend work events Strong sales and negotiation skills Highly motivated and devoted to achieving objectives Ability to develop personal sales plan Proficient with multiple computer systems Create and deliver well prepared sales presentations Excels in planning and determining course of action to achieve tasks Strong analytical, critical thinking, conflict resolution and problem solving skills Ability to work, interact and communicate effectively with peers and operating support departments to be a credible business partner Excellent written and verbal communication skills Ability to collaborate with key partners to problem solve and meet client needs Ability to use consultative approach by discovering and matching guest needs with our products and services; out of the box thinker It Would Be A Plus If You Also Had These Skills:
Work experience in hospitality/travel industry sales Knowledge of Disney policies and procedures Strong knowledge of Disney offerings and the competitive marketplace Education Is Important To Us.
Here's What We're Looking For:
Required:
Minimum High School degree or equivalent Preferred:
Bachelor's degree or equivalent Benefits And PerksDisney offers a rewards package to help you live your best life.
This includes health and savings benefits, educational opportunities and special extras that only Disney can provide.
Learn more about our benefits and perks at https:
//jobs.
disneycareers.
com/aulani-benefits Recommended Skills Analytical Business Planning Catering Activity And Reception Organisation Coaching And Mentoring Communication Conflict Resolution Estimated Salary: $20 to $28 per hour based on qualifications.
Walt was on to something when he said that, and it continues to ring true today.
No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences.
As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations.
Join our team and watch your dreams come true.
In this Sales & Service Manager role, you will be responsible for sales to include qualifying opportunities through proactive selling, leads, personal site visits, and key clients.
The role is also responsible for planning and servicing different clients/files per year which include the coordination and execution of custom and intimate events:
birthday parties, retirement parties, holiday retreats and local social functions.
In addition, you will be responsible for growing the production of Food & Beverage revenue and actualized room nights.
This position reports to the Assistant Sales DirectorThis is a Full-Time role and will be working onsite in an office located at our breathtaking Aulani resort on Oahu, Hawaii What You Will Do Conversion of sales opportunities and leads by assessing the client's needs through the discovery process Work on proposals, contracts and addendum preparations; Work with support staff in delegation of day to day tasks Act as a client advocate while balancing the company's perspective and business objectives; models honesty, integrity, and professionalism, with a strong commitment to Disney excellence Detailed planning, servicing and execution of Events Present ideas, expectations and information in a concise well organized manner and effectively run meetings with clients Responsible for the increased production of F&B revenue and actualized room nights Responsible for the financial analysis to include comp set in the marketplace and profitability Accurately prepare individual F&B forecast in DSCS following monthly timelines Prepare accurate detailed BEO's and resumes Responsible for site inspections and planning sessions Direct liaison between the client/guest, vendors and resort operating departments Responsible for overall guest satisfaction of the event to include checking that what is reflected on the BEO is consistent with service delivery, introduction and turnover to the banquet team Responsible for keeping up to date on market trends, pricing and product offerings, viewing websites and using this information to ensure Aulani is positioned right in the market.
Encourages mentoring and coaching of O&T cast, which includes Coordinators and support staff Other duties as assigned Here's What You'll Need to be Successful in this Role:
Minimum 3 years of proven strong work experience in hotel sales and/or guest service experience Demonstrated strong computer proficiency in MS Office and other work related systems Ability to work in a fast paced environment, manage high volumes of work, multi-tasking and prioritization skills Must be able to work flexible schedules and attend work events Strong sales and negotiation skills Highly motivated and devoted to achieving objectives Ability to develop personal sales plan Proficient with multiple computer systems Create and deliver well prepared sales presentations Excels in planning and determining course of action to achieve tasks Strong analytical, critical thinking, conflict resolution and problem solving skills Ability to work, interact and communicate effectively with peers and operating support departments to be a credible business partner Excellent written and verbal communication skills Ability to collaborate with key partners to problem solve and meet client needs Ability to use consultative approach by discovering and matching guest needs with our products and services; out of the box thinker It Would Be A Plus If You Also Had These Skills:
Work experience in hospitality/travel industry sales Knowledge of Disney policies and procedures Strong knowledge of Disney offerings and the competitive marketplace Education Is Important To Us.
Here's What We're Looking For:
Required:
Minimum High School degree or equivalent Preferred:
Bachelor's degree or equivalent Benefits And PerksDisney offers a rewards package to help you live your best life.
This includes health and savings benefits, educational opportunities and special extras that only Disney can provide.
Learn more about our benefits and perks at https:
//jobs.
disneycareers.
com/aulani-benefits Recommended Skills Analytical Business Planning Catering Activity And Reception Organisation Coaching And Mentoring Communication Conflict Resolution Estimated Salary: $20 to $28 per hour based on qualifications.
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